Welcome to the Information Technology Support Site
Helpdesk support is available Monday - Friday 7:30 am to 7:30 pm and Saturday 7:30 am - 3:30 pm
Please respect that Tier 1 Helpdesk support is provided by Alliant students!
Navigating this site: Place your mouse over the titles above (e.g. Info, Canvas, etc) and either select the main topic title or hover over a title for a drop down menu of more options to select from.
Looking for Alliant International University's main web site? Take me to Alliant
Please respect that Tier 1 Helpdesk support is provided by Alliant students!
Navigating this site: Place your mouse over the titles above (e.g. Info, Canvas, etc) and either select the main topic title or hover over a title for a drop down menu of more options to select from.
Looking for Alliant International University's main web site? Take me to Alliant
IT Support Request Forms
Login/Password Assistance Request Form
Please select the form link above, if you cannot login to an Alliant resource. Login problems may be the result of trying to access an incorrect URL. Please refer to the QuickLinks section below for proper Alliant resource links.
Please refer to the following link, if you require information for Self-Service Password Reset (SSPR)
Please refer to the following link, if you require information for Multi-Factor Authentication (MFA)
Please select the form link above, if you cannot login to an Alliant resource. Login problems may be the result of trying to access an incorrect URL. Please refer to the QuickLinks section below for proper Alliant resource links.
Please refer to the following link, if you require information for Self-Service Password Reset (SSPR)
Please refer to the following link, if you require information for Multi-Factor Authentication (MFA)
Helpdesk Request Form
(O365 login required)
Please select the form link above, if you need support for an issue that you were unable to find a solution for on this site.
(O365 login required)
Please select the form link above, if you need support for an issue that you were unable to find a solution for on this site.
Information Technology Project Request Form
(O365 login required)
Please select the form link above, if you require a project that involves a technology component
(O365 login required)
Please select the form link above, if you require a project that involves a technology component
Special Event & Network Resource Access Request Form
(O365 login required)
Please select the form link above, if you need technology setup for a campus event or need to provide temporary account access for an Alliant visitor(s).
(O365 login required)
Please select the form link above, if you need technology setup for a campus event or need to provide temporary account access for an Alliant visitor(s).
QuickLinks
- Alliant Email and Office 365 Applications: https://www.office.com/
- Alliant Student Hub: https://alliantintluni.sharepoint.com/sites/StudentHub
- Brainfuse Online Tutoring: https://home.brainfuse.com/
- Canvas Learning Management System: https://alliant.instructure.com
- Career Impact: https://app.purplebriefcase.com/pb/account/login/
- Continuing Education (Canvas): https://alliantce.instructure.com/login/canvas
- Institutional Review Board (IRB) Info: https://alliantintluni.sharepoint.com/sites/IRBStudent
- Library Services: https://library.alliant.edu
- Moodle Learning Management System: https://elearning.alliant.edu
- Qualtrics: https://s.qualtrics.com
- Student Accounts Payment Portal: https://payments.alliant.edu/
- Student / Faculty Portal: https://portal.alliant.edu
- Ultipro: https://e12.ultipro.com
- Zoom Web Conferencing Information: https://ltech.alliant.edu/zoom.html
- 1098Ts: https://www.ecsi.net
Password Info
Password Policy:
To ensure account security, Alliant International University's password policy requires all users to change their respective passwords every 180 days. This password change will impact the Alliant network, CNS portal, Email (Office 365) Canvas and Moodle.
Your password must have at least 12 digits and contain one upper case letter, one lower case letter, one number, and one special character (i.e. &, $,*). You cannot use any of your five previous passwords.
First Time Login:
If you are logging into the Alliant systems for the first time, you will have received an e-mail with instructions to change your password.
The link below will allow first-time Alliant users to reset their passwords:
https://account.activedirectory.windowsazure.com/ChangePassword.aspx
Password Expiration:
If you have been able to login to your account before and have not forgotten your password, your password may have expired.
To ensure account security, Alliant International University's password policy requires all users to change their respective passwords every 180 days.
You may use the below link to reset your password.
https://account.activedirectory.windowsazure.com/ChangePassword.aspx
Change your password from the Office 365 portal
Use this method if you normally access your applications through the Office portal:
1. Sign in to your Office 365 account with your current credentials.
2. Select your profile icon on the upper-right side, and then select My account.
3. Select Manage Security & privacy > Password.
4. Enter your old password, create new password, confirm new password, and then select Submit.
To ensure account security, Alliant International University's password policy requires all users to change their respective passwords every 180 days. This password change will impact the Alliant network, CNS portal, Email (Office 365) Canvas and Moodle.
Your password must have at least 12 digits and contain one upper case letter, one lower case letter, one number, and one special character (i.e. &, $,*). You cannot use any of your five previous passwords.
First Time Login:
If you are logging into the Alliant systems for the first time, you will have received an e-mail with instructions to change your password.
The link below will allow first-time Alliant users to reset their passwords:
https://account.activedirectory.windowsazure.com/ChangePassword.aspx
Password Expiration:
If you have been able to login to your account before and have not forgotten your password, your password may have expired.
To ensure account security, Alliant International University's password policy requires all users to change their respective passwords every 180 days.
You may use the below link to reset your password.
https://account.activedirectory.windowsazure.com/ChangePassword.aspx
Change your password from the Office 365 portal
Use this method if you normally access your applications through the Office portal:
1. Sign in to your Office 365 account with your current credentials.
2. Select your profile icon on the upper-right side, and then select My account.
3. Select Manage Security & privacy > Password.
4. Enter your old password, create new password, confirm new password, and then select Submit.
This website and content is maintained by the department of Information Technology and is the property of Alliant International University. Please submit any comments or suggestions to ithelp@alliant.edu.
