Access Alliant Five9 HTML5 Software Phone
​*Bypass Salesforce Integration

​Note: The HTML Software Phone is not connected to Alliant SalesForce. You need manually update your customer contact record.

• Clear your browser cache. The example below is with using Chrome on MacOS.

• Restart your browser.
• Go to to: login.five9.com/
• Enter your Alliant Five9 Username and Password and then select LOG IN. If you need help with your credentials, please submit a Technical Support Request at https://ithelp.alliant.edu/

• From the Agent menu, select the down arrow and then choose Web (HTML5).

• Enter your Alliant Five9 Station ID and then select Next. If you don't know your Station ID, please submit a Technical Support Request at https://ithelp.alliant.edu/

• After successful login, choose "Ready (Voice, VM)" from the dropdown menu.

You can now use the Alliant Five9 HTML5 Software Phone to make outbound calls, or to accept incoming calls.

​Note: The HTML Software Phone is not connected to Alliant SalesForce. You need manually update your customer contact record.