Removing Five9 SoftPhone Mac
Step 1. Click “Go” then select “Go to Folder”.
Step 2. Type in “~/Library” then click the Go button.
Step 3. Navigate to “Application Support\Five9”.
Step 4. Drag the Five9 folder to the Trash icon.
Or, press Control + Click (right-click) to get the dropdown menu and select “Move to Trash”.
Note:
By simply deleting the Five9 folder under (~/Library/Application Support/Five9) Will not delete Five9 Softphone, if Mac restarts Five9 Folder will be re-created. There is another file called “com.five9.softphone.service.10.0.plist” found in (~/Library/LaunchAgents/) that also needs to removed. Moving Five9 Folder and com.five9.softphone.service.10.0.plist to Trash will not totally delete the files, you need to get rid of the files from trash to permanently delete the files and folders.
In the event that Five9 Softphone still running perform the following:
Note: Performing this commands need administrator access and the user will be asked to type in the admin password
Step 1. Open Activity Monitor.
Step 2. Look for Five9SoftphoneSupervisor in the list and click it once.
Step 3. Click the X icon from the menu above and select Force Quit.
OR
Step 1. Open Activity Monitor.
Step 2. Look for Five9SoftphoneSupervisor (PID).
On this example, PID=521
Step 3. Open Terminal and type the command kill -9 'PID' (Five9 Softphone Supervisor PID from Activity Monitor).
Step 3. Open Terminal and type the command kill -9 'PID' (Five9 Softphone Supervisor PID from Activity Monitor).
After typing the command, PID for Five9 Softphone Supervisor will change. PID=23360
Note:
This is the reason why com.five9.softphone.service.10.0.plist needs to be deleted.
Content of “com.five9.softphone.service.10.0.plist” :
<key>KeepAlive</key>
<true/>
And
<key>RunAtLoad</key>
<true/>
Together, those tell launchd to run the program as soon as the user logs in, and keep it running as long as they are logged in no matter what, meaning by simply deleting the Five9 folder will not remove Five9 Softphone on the Mac.
Note:
launchd - launchd is an init and operating system service management daemon created by Apple Inc.
