VCC | Error: Five9 Server Unavailable

Article Number
000018223
​
Symptoms
Getting error "Five9 Server Unavailable" every time when launching Five9 VCC Applications.

Resolution
 Troubleshooting Steps

☇ Check the Date/Time
☇ Check the Java and Network Settings

• Chrome
• Internet Explorer
• Firefox​

 

Check the Date/Time

Make sure the Computer's Date and Time are correct.
​

 

​ Check the Java and Network Settings

Step 1. Clear the Java Cache and use Direct Connection

• Open Control Panel
• Under Control Panel > Select Java

• ​In the Java Control Panel window, click on the “Settings…” button in the Temporary Internet Files section.

• In the Temporary Files Settings window, click on the “Delete Files…” and click on OK. When the files have been deleted the Delete Temporary Files window will close. Click on OK on the remaining windows that are open.

• ​From General Tab, Click on "Network Settings...". Select "Direct Connection" and click on OK. Click on OK on the remaining windows that are open.Step 2. Make sure the Proxy Settings on Browser is disabled.

 

• Chrome
  

​​​ Step 2.1a. Click the Chrome menu on the browser toolbar.
Step 2.2a. Select Settings.

Step 2.3a. Click Advanced.
Step 2.4a. Go to System section, click Open your computer's proxy settings.

Step 3. Under Automatic proxy setup, toggle Automatic detect settings Off

Step 4.  Under Manual proxy setup, toggle Use a proxy server Off.

 

• Internet Explorer
  

Step 2.1b. Open Internet Explorer by clicking the Start button, and then clicking Internet Explorer.
Step 2.2b. Click the Tools button, and then click Internet Options.
Step 2.3b. Click the Connections tab, and then click LAN settings.

Step 2.4b. Uncheck the "Use a proxy server for your LAN" and select the "Automatically detect settings".

 

• ​​Firefox
  

Step 2.1c. On the Mozilla Firefox window, click on Menu and then click on Settings.

Step 2.2c. Scroll down to Network settings then click on the Settings button.

Step 2.3c. On the Connection Settings window, ensure that the No Proxy option is selected. Click on OK.

Step 3. Disable Firewall
Note: If disabling the firewall works to launch the VCC Application, enable the firewall back then refer to local IT to check firewall security settings. 

Step 4. Check if the customer is connected via a VPN connection, try launching the application without a VPN . If launching Five9 VCC Applications is successful without VPN connection advice to have their local IT check the VPN settings.

Step 5. Relaunch the application from the Website.
Title
VCC | Error: Five9 Server Unavailable
URL Name
VCC-Error-Five9-Server-Unavailable