Logitech Rally Conference System
Setup Materials
|
| ||||||||
FAQs
Q. How do you connect Rally to a display?
A. https://prosupport.logi.com/hc/en-us/articles/360039590474
Q. How do I set the Home position on the camera?
A. Pan, tilt and zoom the camera to the desired position and then press and hold the home button on the remote control until the LED on the camera flashes (about 10 seconds). After that, the camera will move to this position when starting a video conference. Or, pushing the home button will move the camera to the home position.
Q. How do I make Rally my primary audio device for my computing system?
A.
Q. What kind of batteries does the remote need?
A. Rally’s remote uses two CR2032 batteries.
A. https://prosupport.logi.com/hc/en-us/articles/360039590474
Q. How do I set the Home position on the camera?
A. Pan, tilt and zoom the camera to the desired position and then press and hold the home button on the remote control until the LED on the camera flashes (about 10 seconds). After that, the camera will move to this position when starting a video conference. Or, pushing the home button will move the camera to the home position.
Q. How do I make Rally my primary audio device for my computing system?
A.
- Windows: Go to Control Panel > Sound. Select Logi Rally as the default communication device for playback and recording.
- Mac OS X: Go to System Preferences > Sound. Select Logi Rally as the default device for sound input and output.
- In your video/audio calling application, check the audio settings and make sure that Logi Rally is selected for both the speaker and microphone. Then, check the video settings and verify that Logi Rally is selected for the camera.
Q. What kind of batteries does the remote need?
A. Rally’s remote uses two CR2032 batteries.
Troubleshooting
AUDIO TROUBLESHOOTING
Problem: My audio doesn’t sound right
Solution: Audio quality can be impacted by several factors including network performance, system, application, or the device itself. To ensure that Rally is working properly, please follow these easy steps: https://prosupport.logi.com/hc/en-us/articles/360040084773
Problem: When I connect Rally, the sound comes out of the television/display instead of the Rally Speakers; how do I fix this?
Solution: Go to settings on the host computer and ensure Rally is selected as both the microphone and speaker.
VIDEO TROUBLESHOOTING
Problem: My video doesn’t look right
Solution: Video “not looking the way I expect” can mean many things. Are the colors not right? Is the video breaking up? Is there noise or pixelization? The most likely cause of poor video quality can be due to one or more of the following: https://prosupport.logi.com/hc/en-us/articles/360040079533
Problem: Why is one of the displays black when I connect two displays with HDMI pass through?
Solution: This is typically caused by exceeding the maximum throughput of the HDMI pass through. Select the following link for recommendations: https://prosupport.logi.com/hc/en-us/articles/360039590954
Problem: No video is displayed from my computer when using a USB-C to HDMI or a Thunderbolt to HDMI adapter.
Solution: Some USB-C to HDMI and Thunderbolt to HDMI adapters are incompatible with some display monitors. Select the following link for recomendations: https://prosupport.logi.com/hc/en-us/articles/360040084633
CONNECTIVITY TROUBLESHOOTING
Problem: Remote control is not moving camera or functions are not working
Solution: Rally uses a special 3 way pairing between the remote control, the camera and the Display Hub. Select the following link for recommendations: https://prosupport.logi.com/hc/en-us/articles/360040084733
Problem: T he pan and tilt stops working while changing direction on Logitech Rally Camera
Resolution:
Solution: This is a known issue on Rally Systems with older versions of the firmware. Please download and install the latest firmware from the Rally System download page.
Problem: My audio doesn’t sound right
Solution: Audio quality can be impacted by several factors including network performance, system, application, or the device itself. To ensure that Rally is working properly, please follow these easy steps: https://prosupport.logi.com/hc/en-us/articles/360040084773
Problem: When I connect Rally, the sound comes out of the television/display instead of the Rally Speakers; how do I fix this?
Solution: Go to settings on the host computer and ensure Rally is selected as both the microphone and speaker.
VIDEO TROUBLESHOOTING
Problem: My video doesn’t look right
Solution: Video “not looking the way I expect” can mean many things. Are the colors not right? Is the video breaking up? Is there noise or pixelization? The most likely cause of poor video quality can be due to one or more of the following: https://prosupport.logi.com/hc/en-us/articles/360040079533
Problem: Why is one of the displays black when I connect two displays with HDMI pass through?
Solution: This is typically caused by exceeding the maximum throughput of the HDMI pass through. Select the following link for recommendations: https://prosupport.logi.com/hc/en-us/articles/360039590954
Problem: No video is displayed from my computer when using a USB-C to HDMI or a Thunderbolt to HDMI adapter.
Solution: Some USB-C to HDMI and Thunderbolt to HDMI adapters are incompatible with some display monitors. Select the following link for recomendations: https://prosupport.logi.com/hc/en-us/articles/360040084633
CONNECTIVITY TROUBLESHOOTING
Problem: Remote control is not moving camera or functions are not working
Solution: Rally uses a special 3 way pairing between the remote control, the camera and the Display Hub. Select the following link for recommendations: https://prosupport.logi.com/hc/en-us/articles/360040084733
Problem: T he pan and tilt stops working while changing direction on Logitech Rally Camera
Resolution:
- First, make sure you release the button and then press it again to resume camera movement.
- Make sure the remote control is paired with the camera. Follow steps in “Remote control is not moving camera or functions are not working”.
- If you still cannot pan the camera, unplug and re-plug the USB connection to reboot the device
Solution: This is a known issue on Rally Systems with older versions of the firmware. Please download and install the latest firmware from the Rally System download page.
