Installation guide: Five9 in browser for Salesforce Lightning


​Open a browser and go to URL: alliant.lightning.force.com/lightning/page/home
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Enter your Alliant's Salesforce username and password, and press the "Log In" button to enter Salesforce.
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Wait for the main Salesforce page to load and press "Engage" as shown below.
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Login with your Alliant's Five9 credentials.
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Enter your Station ID Number.
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Click on "Install Browser Extension".
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Click on "Add to Chrome".
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Click on "Add extension".
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You'll see a message on your screen confirming the browser extension installation.
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Go back to the Salesforce tab and refresh it. Click on "Download & Install Softphone". The download will start automatically.
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Once the file "Five9Softphone" is downloaded, click on it to open it and to start the installation.
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Double click on the icon.
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Click on the "Open" button to allow the installation.
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Click on "For me only".
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You might get prompted a second time to click "OK".
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Once the application is installed it might prompt you to install it again. Please click on "Open" and you'll get a notification the app is already installed.
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That's confirmation message the SoftPhone app was installed.
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Refresh your Salesforce browser page and click "Next".
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Choose the Output and Input devices you'll use to make and receive phone calls via Five9 and click "Confirm".
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You'll see a screen similar to the one below.
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From the dropdown menu select the appropriate action you need.
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