Satisfaction Survey - Alliant Information Technology

Alliant Information Technology

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Information Technology - Customer Satisfaction Survey

Please take a few moments to provide the Information Technology department feedback for the services we deliver and the information available on this web site.

Name: (Optional) *

First

Last

* Indicates required field

Campus Location: *

Alliant Affiliation: *

Select the Learning Technology Services You Utilize: *

Canvas CNS Portal Classroom / Computer Lab Technology Five9 Helpdesk Moodle Qualtrics O365 Special Events Setup Web Conferencing - Skype / Zoom Other (Specify in Comments)

The following questions pertain to our Classroom and Computer Lab Technology services. Please enter the response that best reflects your opinion.

I have requested Classroom Technology training from the IT department *

Yes No Someone other than Information Technology personnel Not Applicable

I am satisfied with the quality, content and professionalism of my Classroom Technology training: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

The Classroom Technology materials posted on the Information Technology web site are helpful: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Never Used

I was able to find an answer to my Classroom Technology question(s) by using the IThelp web site: *

Yes No Not Applicable

I am satisfied with the Classroom Technology service I receive when contacting Information Technology: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

Please enter any comments or suggestions you have regarding Clasroom Technology: *

The following questions pertain to our Zoom Web Conferencing services. Please enter the response that best reflects your opinion.

I have received Zoom training from an Information Technology staff member: *

Yes No Someone other than Learning Technology personnel Not Applicable

I am satisfied with the quality, content and professionalism of my Zoom training: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

The Zoom materials posted on the Information Technology web site are helpful: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Never Used

I was able to find an answer to my Zoom question(s) by using the IThelp web site: *

Yes No Not Applicable

I am satisfied with the Zoom service I receive when contacting Information Technology: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

Please enter any comments or suggestions you have regarding Zoom: *

The following questions pertain to our Canvas Learning Management System. Please enter the response that best reflects your opinion.

The Canvas materials posted on the Information Technology web site are helpful: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Never Used

I was able to find an answer to my Canvas question(s) by using the IThelp web site: *

Yes No Not Applicable

I am satisfied with the Canvas service I receive when contacting Information Technology: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

Please enter any comments or suggestions you have regarding Canvas: *

The following questions pertain to our Moodle Learning Management System. Please enter the response that best reflects your opinion.

I have received Moodle training from an Information Technology staff member: *

Yes No Someone other than Information Technology personnel Not Applicable

I am satisfied with the quality, content and professionalism of my Moodle training: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not applicable

The Moodle materials posted on the Information Technology web site are helpful: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Never Used

I was able to find an answer to my Moodle question(s) by using the IThelp web site: *

Yes No Not Applicable

I am satisfied with the Moodle service I receive when contacting Information Technology: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

Please enter any comments or suggestions you have regarding Moodle: *

The following questions pertain to our Qualtrics Online Survey services. Please enter the response that best reflects your opinion.

The Qualtrics materials posted on the Information Technology web site are helpful: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Never Used

I was able to find an answer to my Qualtrics question(s) by using the IThelp web site: *

Yes No Not Applicable

I am satisfied with the Qualtrics service I receive when contacting Information Technology: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

Please enter any comments or suggestions you have regarding Qualtrics: *

The following questions pertain to our Special Events Audio/Visual services. Please enter the response that best reflects your opinion.

I have received Audio/Visual services training from an Information Technology staff member: *

Yes No Someone other than Information Technology personnel Not Applicable

I am satisfied with the quality, content and professionalism of my Audio/Visual training and/or support for my Special Event: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

I am satisfied with the Audio/Visual and/or Special Events service I receive when contacting Information Technology: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

Please enter any comments or suggestions you have regarding Audio/Visual and/or Special Events: *

The following questions pertain to our overall Support Material. Please enter the response that best reflects your opinion.

The Support Material posted on the Information Technology web site are helpful: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Never Used

I was able to find an answer to my Support Question(s) by using theIThelp web site: *

Yes No Not Applicable

Please enter any comments or suggestions you have regarding any aspect of the Information Technology department that was not represented in previous responses: *

Submit

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Alliant International University

Contact the IT Helpdesk at:
ithelp@alliant.edu
858-635-4355