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Information Technology - Customer Satisfaction Survey
Please take a few moments to provide the Information Technology department feedback for the services we deliver and the information available on this web site.
Name: (Optional)
*
First
Last
*
Indicates required field
Campus Location:
*
Fresno
Irvine
Japan
Los Angeles
Mexico City
Sacramento
San Diego
San Francisco (Emeryville)
Online
Alliant Affiliation:
*
Alumni
Adjunct Faculty
Core Faculty
Staff
Student
Other (Specify in Comments)
Select the Learning Technology Services You Utilize:
*
Canvas
CNS Portal
Classroom / Computer Lab Technology
Five9
Helpdesk
Qualtrics
O365
Special Events Setup
Web Conferencing - Teams / Zoom
Other (Specify in Comments)
The following questions pertain to your recent Information Technology Helpdesk support experience(s). Please enter the response that best reflects your opinion.
Helpdesk Ticket(s)
*
Please enter the Helpdesk ticket(s) your responses pertain to.
My issue was successfully resolved by an Information Technology staff member:
*
Yes
No
Someone other than Information Technology personnel
Not Applicable
I am satisfied with the communication skills and professionalism exhibited by my Information Technology Support Technician:
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not applicable
I was able to find an answer to my issue/question(s) after being referred to a link on the IThelp web site - ithelp.alliant.edu:
*
Yes
No
Not Applicable
I am satisfied with the Support Service I receive when contacting the Information Technology Helpdesk:
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
Please enter any comments or suggestions you have regarding your Information Technology Helpdesk support experience:
*
The following questions pertain to our Classroom and Computer Lab Technology services. Please enter the response that best reflects your opinion.
I have requested Classroom Technology training from the IT department
*
Yes
No
Someone other than Information Technology personnel
Not Applicable
I am satisfied with the quality, content and professionalism of my Classroom Technology training:
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
The Classroom Technology materials posted on the Information Technology web site are helpful:
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Never Used
I was able to find an answer to my Classroom Technology question(s) by using the IThelp web site:
*
Yes
No
Not Applicable
I am satisfied with the Classroom Technology service I receive when contacting Information Technology:
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
Please enter any comments or suggestions you have regarding Clasroom Technology:
*
The following questions pertain to our Zoom Web Conferencing services. Please enter the response that best reflects your opinion.
I have received Zoom training from an Information Technology staff member:
*
Yes
No
Someone other than Learning Technology personnel
Not Applicable
I am satisfied with the quality, content and professionalism of my Zoom training:
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
The Zoom materials posted on the Information Technology web site are helpful:
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Never Used
I was able to find an answer to my Zoom question(s) by using the IThelp web site:
*
Yes
No
Not Applicable
I am satisfied with the Zoom service I receive when contacting Information Technology:
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
Please enter any comments or suggestions you have regarding Zoom:
*
The following questions pertain to our Canvas Learning Management System. Please enter the response that best reflects your opinion.
The Canvas materials posted on the Information Technology web site are helpful:
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Never Used
I was able to find an answer to my Canvas question(s) by using the IThelp web site:
*
Yes
No
Not Applicable
I am satisfied with the Canvas service I receive when contacting Information Technology:
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
Please enter any comments or suggestions you have regarding Canvas:
*
The following questions pertain to our Special Events & Audio/Visual services. Please enter the response that best reflects your opinion.
I have received Audio/Visual services training from an Information Technology staff member:
*
Yes
No
Someone other than Information Technology personnel
Not Applicable
I am satisfied with the quality, content and professionalism of my Audio/Visual training and/or support for my Special Event:
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
I am satisfied with the Audio/Visual and/or Special Events service I receive when contacting Information Technology:
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Not Applicable
Please enter any comments or suggestions you have regarding Audio/Visual and/or Special Events:
*
The following questions pertain to our website Support Information. Please enter the response that best reflects your opinion.
The Support Information posted on the Information Technology web site are helpful:
*
Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Never Used
I was able to find an answer to my Support Question(s) by using the IThelp web site:
*
Yes
No
Not Applicable
Please enter any comments or suggestions you have regarding any aspect of the Information Technology department that was not represented in previous responses:
*
Thank you for your honest feedback! All submissions will be reviewed and responded to by Alliant's Information Technology Director
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