Satisfaction Survey - Alliant Information Technology

Alliant Information Technology

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Information Technology - Customer Satisfaction Survey

Please take a few moments to provide the Information Technology department feedback for the services we deliver and the information available on this web site.

Name: (Optional) *

First

Last

* Indicates required field

Campus Location: *

Alliant Affiliation: *

Select the Learning Technology Services You Utilize: *

Canvas CNS Portal Classroom / Computer Lab Technology Five9 Helpdesk Qualtrics O365 Special Events Setup Web Conferencing - Teams / Zoom Other (Specify in Comments)

The following questions pertain to your recent Information Technology Helpdesk support experience(s). Please enter the response that best reflects your opinion.

Helpdesk Ticket(s) *

Please enter the Helpdesk ticket(s) your responses pertain to.

My issue was successfully resolved by an Information Technology staff member: *

Yes No Someone other than Information Technology personnel Not Applicable

I am satisfied with the communication skills and professionalism exhibited by my Information Technology Support Technician: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not applicable

I was able to find an answer to my issue/question(s) after being referred to a link on the IThelp web site - ithelp.alliant.edu: *

Yes No Not Applicable

I am satisfied with the Support Service I receive when contacting the Information Technology Helpdesk: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

Please enter any comments or suggestions you have regarding your Information Technology Helpdesk support experience: *

The following questions pertain to our Classroom and Computer Lab Technology services. Please enter the response that best reflects your opinion.

I have requested Classroom Technology training from the IT department *

Yes No Someone other than Information Technology personnel Not Applicable

I am satisfied with the quality, content and professionalism of my Classroom Technology training: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

The Classroom Technology materials posted on the Information Technology web site are helpful: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Never Used

I was able to find an answer to my Classroom Technology question(s) by using the IThelp web site: *

Yes No Not Applicable

I am satisfied with the Classroom Technology service I receive when contacting Information Technology: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

Please enter any comments or suggestions you have regarding Clasroom Technology: *

The following questions pertain to our Zoom Web Conferencing services. Please enter the response that best reflects your opinion.

I have received Zoom training from an Information Technology staff member: *

Yes No Someone other than Learning Technology personnel Not Applicable

I am satisfied with the quality, content and professionalism of my Zoom training: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

The Zoom materials posted on the Information Technology web site are helpful: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Never Used

I was able to find an answer to my Zoom question(s) by using the IThelp web site: *

Yes No Not Applicable

I am satisfied with the Zoom service I receive when contacting Information Technology: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

Please enter any comments or suggestions you have regarding Zoom: *

The following questions pertain to our Canvas Learning Management System. Please enter the response that best reflects your opinion.

The Canvas materials posted on the Information Technology web site are helpful: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Never Used

I was able to find an answer to my Canvas question(s) by using the IThelp web site: *

Yes No Not Applicable

I am satisfied with the Canvas service I receive when contacting Information Technology: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

Please enter any comments or suggestions you have regarding Canvas: *

The following questions pertain to our Special Events & Audio/Visual services. Please enter the response that best reflects your opinion.

I have received Audio/Visual services training from an Information Technology staff member: *

Yes No Someone other than Information Technology personnel Not Applicable

I am satisfied with the quality, content and professionalism of my Audio/Visual training and/or support for my Special Event: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

I am satisfied with the Audio/Visual and/or Special Events service I receive when contacting Information Technology: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Not Applicable

Please enter any comments or suggestions you have regarding Audio/Visual and/or Special Events: *

The following questions pertain to our website Support Information. Please enter the response that best reflects your opinion.

The Support Information posted on the Information Technology web site are helpful: *

Strongly Agree Agree Neutral Disagree Strongly Disagree Never Used

I was able to find an answer to my Support Question(s) by using the IThelp web site: *

Yes No Not Applicable

Please enter any comments or suggestions you have regarding any aspect of the Information Technology department that was not represented in previous responses: *

Thank you for your honest feedback! All submissions will be reviewed and responded to by Alliant's Information Technology Director

Submit

ithelp.alliant.edu
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Alliant International University

Contact the IT Helpdesk at:
ithelp@alliant.edu
858.635.4355