Information Technology Announcement
September 28, 2020
Dear Alliant Students, Faculty and Staff,
Microsoft has detected a problem with a recent change they made to their servers and are in the process of reverting this change. As of 4pm PST, Microsoft has completed this work, but it will take some time for systems to come back to normal. This technical problem is not isolated to Alliant and is affecting customers across the US, and possibly worldwide.
As we utilize Microsoft’s authentication system, this issue may affect our ability to login to several Alliant systems including Zoom, Moodle, Canvas, and Office 365.
If you are currently logged in, please refrain from logging out of any of these products while Microsoft repairs this problem.
We will continue to provide any updates we can until this issue is resolved.
As always, the IT team is here to support you in any way we can. If you have any questions, we can be reached via e-mail at ithelp@alliant.edu, via phone at 858.635.4355, or on the web at https://ithelp.alliant.edu/
Regards,
Information Technology Department
Email: ithelp@alliant.edu
Tel: 858.635.4355
Microsoft has detected a problem with a recent change they made to their servers and are in the process of reverting this change. As of 4pm PST, Microsoft has completed this work, but it will take some time for systems to come back to normal. This technical problem is not isolated to Alliant and is affecting customers across the US, and possibly worldwide.
As we utilize Microsoft’s authentication system, this issue may affect our ability to login to several Alliant systems including Zoom, Moodle, Canvas, and Office 365.
If you are currently logged in, please refrain from logging out of any of these products while Microsoft repairs this problem.
We will continue to provide any updates we can until this issue is resolved.
As always, the IT team is here to support you in any way we can. If you have any questions, we can be reached via e-mail at ithelp@alliant.edu, via phone at 858.635.4355, or on the web at https://ithelp.alliant.edu/
Regards,
Information Technology Department
Email: ithelp@alliant.edu
Tel: 858.635.4355
Microsoft 365 Service health status
Title: Can't access Microsoft 365 services
User Impact: Users may be unable to access multiple Microsoft 365 services.
More info: Users may be unable to access any services that leverage Azure Active Directory (AAD) including Outlook, Microsoft Teams and Teams Live Events as well as Office.com. Additionally, Power Platform and Dynamics365 properties are also affected by this incident.
Existing customer sessions are not impacted and any user who is logged in to an existing session would be able to continue their sessions.
Current status: Our mitigation strategy was successful in allowing users to sign into the previously impacted services. Our internal monitoring has validated this recovery and we have received positive confirmation from customer reports. We’ll continue to monitor the service and provide updates on full recovery to remaining impacted users.
Scope of impact: Any user may experience access problems for Microsoft 365 services.
Title: Can't access Microsoft 365 services
User Impact: Users may be unable to access multiple Microsoft 365 services.
More info: Users may be unable to access any services that leverage Azure Active Directory (AAD) including Outlook, Microsoft Teams and Teams Live Events as well as Office.com. Additionally, Power Platform and Dynamics365 properties are also affected by this incident.
Existing customer sessions are not impacted and any user who is logged in to an existing session would be able to continue their sessions.
Current status: Our mitigation strategy was successful in allowing users to sign into the previously impacted services. Our internal monitoring has validated this recovery and we have received positive confirmation from customer reports. We’ll continue to monitor the service and provide updates on full recovery to remaining impacted users.
Scope of impact: Any user may experience access problems for Microsoft 365 services.
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